Advenir at University Park

The management is very bad. It is more than 6 months that the main gate is always open. And they don't fix it. And you never can talk to the main company. I called several times. It always goes on answering machines. **Update: Disheartening Experience with Advenir** This has been, without a doubt, the most disheartening experience I've ever had with any company or individual. I'd sooner sleep on the street than rent from Advenir again. It appears that their primary focus is extracting money, and I can't shake the feeling that we were treated as mere financial assets, rather than valued residents. This is what truly saddens and disappoints me. The penalty for breaking the lease, in and of itself, is not the issue, as I had already paid a significant portion of it before leaving. Our decision to depart from Advenir earlier than expected stemmed from a personal issue, which should have been a straightforward matter. Regrettably, Advenir turned it into a convoluted and deeply disheartening ordeal. While they may, from a legal standpoint, be in the right, the sense of fairness and respect for residents seems to have been lost. Here's a breakdown of what transpired, and I leave it to others to judge the situation: **1) Neglected Gate Repairs:** For nearly a year, and up until our departure, the community's gate remained in disrepair, despite our persistent attempts to have it fixed. While we had every right to complain and leverage this issue, I merely shared my experience in a previous post. Strangely, it seems this was interpreted as an opportunity for retaliation when we decided to leave. **2) Tenant Replacement Efforts:** When we made the decision to leave, we diligently sought individuals to assume responsibility for our lease. To our astonishment, prospective tenants were given stricter terms than we had initially agreed upon. They were informed that the rent following our lease would be $300 higher than our current rate, yet I noticed that Advenir advertised our apartment for only $100 more. I sincerely hope this was not intentional, but it left me disheartened. **3) Unpleasant Debt Collection Experience:** Upon our departure, we received a letter demanding around $2,500 (with $1,500 already paid). Before I could prepare a formal request for a discount, I received an unsettling call from a debt collector. This was not only irritating but also deeply frustrating. **4) Ineffective Communication:** In my pursuit of a discount, I contacted the regional manager, and ultimately her supervisor based on the information I got from the regional manager. Although I reached out via email and phone calls, I never received a response, not even a simple acknowledgment of my request. I sent a final email, CC'ing the regional manager, stating that if no response was received, I would assume the matter was settled. Despite the regional manager's previous responsiveness, she, too, remained silent. **5) Frustration with Lack of Communication:** If Advenir couldn't secure new tenants after us, that would have been understandable. However, at the very least, they should have acknowledged my emails with a simple response, indicating their decision, even if it was unfavorable. It feels as though their sole objective is to extract money from individuals, regardless of the situation. This is why I find myself so disheartened and disillusioned with this company.

I DO NOT recommend you living at this location. Listing several reasons below 1) no manager ever in the office. No one is there during office hours 2) putting in multiple work orders but the problem never getting fixed. 3) reported that because of heavy rainfall, there was major water damage to my roof and no one ever came to address it. 4) Yesterday (Jan 31, 2023), an employee started to WALK into my apartment WITHOUT notice, WITHOUT work order, WITHOUT any explanation. I believe he knew my schedule and was coming in to steal from my apartment. When he realized I was in my apartment, he proceeded to run away and drive off into a golf cart. Another resident told me, someone did the exact same thing to them before. The apartment has yet to help me. I will update my review if anything changes.